SERVICES

Inbound

Virtual Contact Centre System
more info
Take demo!
WarmConnect Virtual Contact Centre System integrates multichannel inbound ACDs, IVRs with manual outbound dialing capabilities. Our Testimonial Thirsty helpdesk will help you use its features to satisfy any need. A range of related services help you start. Read up on hosted and inhouse flavors and then take the demo.
On registering for the demo, we boot a virtual contact center system for you. Your startup credit is topped up daily for 5 days for extended testing. Convert the demo to production by making PayPal payments into your demo account. See right pane for more detail and then sign up for a demo.
  • Multichannel ACD
  • IVR
  • Blended Outbound
  • Unlimited Numbers
  • Bespoke Services
  • No contract
Should you require an inhouse Contact Center, Warmconnect converts your system to one you can run virtualised; with support and instructions on how to do so. You no longer pay us for hourly hosting. Access your Contact Center outside your office, even with ADSL type links. We offer paid telephonic support. See right pane for details and then contact us for more info.
  • Vicidial + vTiger
  • Inhouse Virtualization
  • No rent or licence fee
  • Remote support/install
  • Remote use with ADSL
  • Integrate onsite PSTN

KEY FEATURES


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Virtually unlimited phone numbers groupable into "In-groups"
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On hook agent capable. Agents do not need to be tethered to their phones at all times.
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CRM integration capable with automatic transfer to CRM screen.
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Agent screen can be transferred to a closer/another agent.
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Live scripts
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Ability to have agents operate remotely
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Full call recording
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Three-Way calling within the agent application
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Scheduled Callbacks: Agent-Only and Anyone
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Presetable numbers for conferencing call or for blind transfer.
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Call timers with many presetable actions
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Configurable working hours, including state and national holidays with many after hours actions.
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Overflow queues
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Real time call monitoring by manager.
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Structured Messaging
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Menu timeouts and repeats
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Virtually infinite chaining of IVR menus.
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No monthly minimums or contracts
"I was surprised by how easy it is to use your service"

Amy Grant

Broadcast

Press 1 Campaigns with Text to Speech
more info
Take demo!
Use WarmConnect voice broadcasting system to play a message to thousands of people in a short time, to leave messages in mailboxes, to conduct automated surveys or for a "press 1" type of campaign where the listener can press a digit to speak to your agent after the message. Capacity scales from 50 to 4000 simultaneous lines! Demo available.
Broadcast to any country on the planet. USA & Canada is at just $0.0099/minute. Only answered calls are charged.
  • Pre-recorded messages
  • Internal DNC list
  • Record response
  • Detect Voicemail
  • Agent Transfer
  • Forward to phone
Use text to speech to personalize your recorded message. Grab the listener's attention by speaking name and other personalised details. Text to speech can be interspersed with recorded message sections. Text to speech option can speak out any detail from your uploaded database. Text to speech charged at less than 1/10th of a cent per minute!
  • Text to speech
  • Speak out name
  • Speak any detail
  • Mix with recording
  • 1/10th of a cent/min

KEY FEATURES


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Play recorded message to thousands
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Leave messages in mailboxes
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"Press 1" type of campaign: listener can press a digit to speak to your agent
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Conduct automated telephone surveys
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Capacity scales from 50 to 4000 simultaneous lines
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Internal DNC list. Listener can dial a digit to place herself on DNC list
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Record response of listener
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Full answering machine detection. Play one message for answering machines and another for live answer
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Ability to wait for silence on line before playing message: ensure your message is heard
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Broadcast dialer is also able to dial the same leads in predictive, automatic or manual modes
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No setup fee for 50 and 200 line broadcast system
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Call charges start from $0.0099/min!
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Only answered calls are charged
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Demo available!
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Dramatically improve call success rates with Text to Speech
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Get listeners' attention by speaking name and other personalised details
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Speak out any detail from your uploaded database
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Fine grained control of pauses, voice pitch and tone
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Text to speech can be interspersed with recorded message sections
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Complete support to setup your campaign
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Demo available!
"Your service is really hassle-free, and it never goes down"

Uday Seth

Call Center Dialer

Up in a minute. No setup fee
more info
Call Center Dialer Free trial!
The Warm Dialer uses Vicidial, the world's most versatile dialer. It can switch between manual, power, auto and predictive modes. Our Testimonial Thirsty® helpdesk will help you use its features to satisfy any need. A range of related services help you start, even including locating agents for your center. Comes in hosted and inhouse flavors, click on tabs on left for details.
On registering for the trial, you get a hosted single user 3 line dialer to test. You have a choice of using your phone line or VoIP. Your free startup credit is topped up daily for 5 days for extended testing. Convert the trial to production by making PayPal payments into your trial account. You pay just US50c/hr for 3 lines of calling, inclusive of outbound telephone costs. Can be easily converted to multi user dialer.
  • Just $0.5/hour
  • US/Can/UK-F included
  • 3 simultaneous lines
  • VoIP or copper
  • No minimum spend
  • No contract/setup fee
The hosted dialer scales from 5 users to 440. You pay 3c/hour per agent, with a minimum of 5 agents. Telephony costs start at $0.0099/min for calling within USA & Canada and $3.99/month for incoming numbers, with options for unlimited calling. See right pane for details of the dialer and then take the free trial to test.
  • $0.15/hour for 5 agents
  • Scale to 100's of users
  • Call rates $0.0099/min
  • Numbers @ $3.99/mth
  • No minimum/contracts
  • Unlimited calls option
WarmConnect lets you bring your hosted Call Center Dialer inhouse, with the same interface as the hosted system! You pay just for telephony costs - no licence fee or rent. The inhouse dialer maintains an online twin with near real-time data backup, giving you an option to rapidly switch to hosted in times of trouble.
  • No rent or licence fee
  • Super easy installation
  • Online twin
  • Online data backup
  • Fast switch to hosted

KEY FEATURES


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Based on Vicidial®, the world's leading dialer
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Inbound, Outbound and Blended call handling
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Outbound agent-controlled and predictive dialing
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Full USA FTC-compliance capability
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Browser based agent and administrative interfaces
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Ability to have agents operate remotely
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Full call recording
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Three-Way calling within the agent application
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Scheduled Callbacks: Agent-Only and Anyone
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Choice of phone line based (aka analog aka PSTN aka copper) or VoIP (aka SIP) based
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No monthly minimums or contracts
"One of the things that has impressed us more than when we have used other dialers is your tech support is always available if we encounter issues and your willingness to work with our group... we are quite happy with the system, in terms of cost, ease of use and again support."

Steve Ball

QUICK LINKS
Predictive Dialer
Predictive Dialer for $0.15 per hour
Five 9 Reliability
Multi-factor redundancy for your dialer
WarmConnect makes it easy and cheap to start your contact center.